Shipping & Handling

International customers

ANKY ® Australia Pty Ltd can accept orders from customers in Australia and New Zealand only.

Delivery

The delivery charges of ANKY ® Australia Pty Ltd include postage, handling and insurance for standard size parcels. A set postage and handling fee of $15 applies to each order. This fee covers the handling and postage of all products in one order, regardless of the amount of products; for example ranging from one item to ten items.

ANKY ® Australia Pty Ltd reserves the right to quote delivery charges for non standard size parcels as well as any parcels above 3 kilo within Australia. Quote is also required for any international parcels.

Insurance is an option for the customer on non standard parcels and parcels above 3 kilo as ANKY ® Australia Pty Ltd does not take responsibility for lost or damaged parcels by Australia Post or any other Courier

When will my purchase arrive?

Your order will normally take between 7 and 10 days to deliver, we will telephone you to notify you of the expected date of delivery of your item if there is going to be a delay.
Items may be delivered to the supplied delivery address up until 5pm Monday – Friday. We cannot guarantee a specific time. We recommend a work delivery address for the recipient, as most people are not home during the day. If the recipient is not available, you may incur an additional fee for another delivery attempt.

Out of stock products

Whilst we make every effort to maintain a current stock level on our web site, occasionally items can be ordered within a similar time span by separate people. If this does occur, the first order received shall be fulfilled and we will contact the second person and advise expected delivery schedule. Should this not suit, then the option to cancel the order is offered.

Redelivery - Incorrect delivery address

It is the customer’s obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, postcode, advise incorrect or incomplete phone numbers, Anky Australia is not obliged to re-send the order to the correct address at our expense. Redelivery to an address due to incorrect details or if the recipient is not home will incur additional costs to be borne by the customer. To avoid these costs, please carefully consider the delivery address you enter.

Redelivery – Recipient is not at address at time of delivery

In the case that the recipient is not at the delivery address at the time that Australia Post arrives, a card will be left asking them to contact Australia Post. The recipient will need to contact Australia Post to organise an alternative delivery time or address.

Delivery Disclaimer

Please let us know if your delivery does not arrive within 10 days. At Anky Australia we work conscientiously towards the best possible delivery service to our customers. We have chosen to align ourselves with Australia Post, however occasions may arise where, despite their best efforts, orders are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your gifts.